Chatting about chatbots: understanding the competitive edge of hotel chatbots

This then directly relates to the hotel’s revenue, because based on review scores, hotels get better ranking with the OTAs, and therefore greater exposure and more bookings. In turn this can also allow hotels to increase their prices, which can improve Average Daily Rate and occupancy. Robots have also been introduced in several hotels worldwide, but the majority have not been successful.

BeBot is free to use for customers of the New Otani Hotel and other locations, currently on Facebook Messenger but coming soon to WeChat, Line and other services. But more chains and boutique establishments are trying to reduce the workload on their human front desk staff by introducing a chatbot. The new UI makes the sales agents’ work even faster than before, with a smooth onboarding experience hotel chatbot for new agents. Therefore, for this last chatbot use case, we’re going to go out of the box and recommend an internal use-case for chatbots instead. Today’s customers are smart shoppers and, therefore, like to be educated about the products they are buying. They want to know what varieties, sizes, and colors are in stock – plus any other information they can get their hands on.

Enhancing the guest experience

This article is about showing the value of the pre-booking experience and the impact this stage has on the traveler’s journey and the hotel’s revenue. By the end of this piece, you will find out how hotels can be prepared to turn online visitors into guests, leaving the best first impression, while boosting direct bookings. Bebot is a company providing this service to hotels in Japan, with Holiday Inn the latest to sign up. Guests receive a registration code to access the bot, which provides everything from travel advice to sightseeing tips and restaurant recommendations. Bots interact using everyday language, so technophobes needn’t fear robotic responses; it feels just like you’re chatting to the front desk.

Vendors with mobile apps offer messaging services, allowing guests to communicate with staff using their mobile device. Some vendors also provide request tracking, making it possible to record, follow up, and resolve guest requests for greater accountability. It shows customers whether it has a product in stock – and then lists its price. Notice how the chatbot also shows the product images and has a ‘shop now’ button underneath so customers can quickly visit the page and buy the product whose price the chatbot quoted. This isn’t just theory, but an actual chatbot use case being applied by H&M, who with the help of their chatbot, makes it easier for customers to find products with exactly the right fit and size.

The Artificial Intelligence approach for hotel chatbots

Such is the number of hotel groups now using this technology, you’ll probably find it offered the next time you make a reservation. Since the pandemic is hitting North America and Europe hard, Asksuite is offering free their chatbot to these continents. Hence, even if the hotel is temporarily closed, it can keep providing customer assistance to future guests, answering queries, and facilitating the booking process. The travel https://www.metadialog.com/ industry is suffering the most from the symptoms of the coronavirus crisis. As the world is now navigating through uncertainty, Asksuite feels lucky to be able to help the hotel industry with their digital agent, the Hotel Tech Award-winning AI chatbot. With the social distancing becoming the norm, virtual assistance is the best – and maybe only – way for hotels to be present to keep potential guests showing up.